Exchanges and Refunds
You have the option of receiving a refund for the full amount of the original purchase price or exchanging the item(s) for warranty issues. Sandwich does not have an upgrade policy and cannot exchange for another product. Refunds on returned items will be issued in the matching payment form as tendered at the time of purchase, excluding freight charges. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
At Sandwich, our priority is to make certain of your 100% satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Sandwich within 30 calendar days of receipt of item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise. All return items must be in new and unused condition, in original packaging, and be accompanied with a return authorization number. (See “How to return and item” below.)
Please carefully read conditions below. If conditions are not met, Sandwich reserves the right to refuse the return or to charge a restocking fee of 20%. Please note that Sandwich does not permit the return of or offer refunds for the following products: (1) Product that is custom configured to your specifications, including personalized products and (2) Product purchased from a 3rd party retail partner.
How to return an item
To return an item you’ll need to fill out the following form here to obtain a Return Material Authorization (RMA) number. Sandwich will not accept returns without prior authorization and an RMA number. If you have problems or questions, call our customer service department , or email Sandwich at firstname.lastname@example.org
-All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories. The value of any missing items will be deducted from the credit amount of a return. For exchanges, we will exchange only what the customer returns.
-Faulty items may be repaired or exchanged at our discretion for the equivalent model.
-Any merchandise missing the original Universal Product Code (UPC) cannot be returned.
NOTE: Sandwich recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Sandwich or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Non-functioning (NF) Product: Failure Out of the Box
A Sandwich-branded hardware product is considered NF if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is NF, please call Sandwich Technical Support within 10 calendar days of the invoice date. Sandwich Technical Support will determine whether the product is NF and offer you the following options:
-Replacement: Sandwich, at its expense, will ship another of the same product. Sandwich Technical Support will put you in touch with a Sandwich Sales Support Representative who will arrange for replacement and the NF product’s return.
-Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.
-If Sandwich Technical Support determines that a returned product is not NF, Sandwich will apply Sandwich’s standard product warranty to the product. Further, if Sandwich determines that you have misrepresented a returned product’s condition and that the product is not NF, Sandwich may impose up to a $50 handling fee.
This NF policy applies only to Sandwich-branded hardware products currently offered at the Sandwich Online Store. As new products are offered, Sandwich reserves the right to determine whether or not this policy applies.
If you’re an APO/FPO customer and you’re outside the domestic delivery area, the standard Sandwich Return and Refund Policy applies – with the exception that you’re responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you’re responsible for the safe delivery of any product you’re returning to Sandwich, we recommend that you insure it against loss.
If you discover what you believe is a product defect for any Sandwich-branded product, please contact Sandwich Technical Support ext. 2. If your product does have a defect, your product is covered under the terms of your product’s warranty. Please refer to the warranty information and other supporting documentation that came with your product. (See the Product Warranty section here for specific information about Sandwich’s product warranties.
Retail partner purchases
Every genuine Sandwich product bought from Sandwich.com or a 3rd party retail partner is authorized for replacement due to warranty issues, however, we do not off returns or refunds on products bought from other 3rd party retailers. Please contact their customer support for more information.